Warranty, Exchange, and Return Policies
Only exchanges or returns of products in perfect condition and accompanied by their respective tags and hygienic protector will be processed. We do not accept exchanges or returns of used, altered, laundered, tagless, protectorless, or damaged items. Brazilian Beach Bikinis is not responsible for the loss of the returned and/or exchanged order. All shipping costs associated with exchanges or returns are the customer's responsibility.
Returns:
According to Article 10, paragraph 1 of Decree Law No. 24/2014, of February 14, the customer has the right to return their order within 14 consecutive days after receiving it. The return should be made through CTT, preferably by registered mail. To initiate this process, please send us an email to contato@brazilianbeach.pt with the following information:
Exchanges:
Exchanges are processed within a maximum of 14 consecutive days after receiving your order. The exchange should be made through CTT, preferably by registered mail to prevent loss. To initiate this process, please send us an email to contato@brazilianbeach.pt with the following information:
Address:
Rua da Castelhana, 139 r/c esq. 2750-805 Cascais Portugal
Returns:
According to Article 10, paragraph 1 of Decree Law No. 24/2014, of February 14, the customer has the right to return their order within 14 consecutive days after receiving it. The return should be made through CTT, preferably by registered mail. To initiate this process, please send us an email to contato@brazilianbeach.pt with the following information:
Full name
Order number
Reference and size of the product to be returned. Upon receiving the product, we will contact you to process the refund via bank transfer.
Exchanges:
Exchanges are processed within a maximum of 14 consecutive days after receiving your order. The exchange should be made through CTT, preferably by registered mail to prevent loss. To initiate this process, please send us an email to contato@brazilianbeach.pt with the following information:
Full name
Order number
Shipping address
Reference and size of the product to be returned and the desired product, subject to stock availability. If the exchange is for a product of lesser value, you may choose between a discount voucher valid for 1 year, usable for future purchases, or a refund of the price difference.Address:
Rua da Castelhana, 139 r/c esq. 2750-805 Cascais Portugal